Last updated: 14 July 2026
1. Monthly subscriptions
Subscription fees are billed in advance on a monthly basis and are generally non-refundable for the current billing period once charged. You can cancel at any time to prevent future charges; cancellation takes effect at the end of your current billing period.
2. Billing errors
If you believe you were charged in error, whether for a duplicate charge, an incorrect screen count, or a charge after cancellation, contact us at support@norocms.com within 30 days of the charge, and we will investigate and correct any confirmed error.
3. Annual or Enterprise plans
Refund terms for annual commitments or custom Enterprise agreements are set out in the specific order form or agreement signed with your account, which takes precedence over this general policy. Contact sales@norocms.com for details on your specific agreement.
4. Downgrades and unused screens
Reducing your screen count or downgrading your plan takes effect on your next billing cycle and does not generate a prorated refund for the current period already paid.
5. Contact
For any refund request or billing question, email support@norocms.com.